Monday, January 24, 2011

Blackberry - Desktop Manager not Working (at work)

1- Check version.
2- Download latest:
3- Copy to portable drive.
4- Upload and install at work.

6/29/11 - Saving the below from the Blackberry Support Community in case the above doesn't work. It looks very thorough:

Re: Blackberry Curve 8330 and Desktop Manager v5.0

I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything.

1) Remove your device OS update package from your PC (add/remove programs)

2) Cleanly uninstall the RIM DTM software:
  • KB02206 How to perform a clean uninstall of BlackBerry Desktop Software

3) Get a fresh download of the RIM DTM software:

  • Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
  • KB12268 Applications supported by BlackBerry Desktop Manager for synchronization

4) Download (to your PC) a fresh copy of your device OS package from your carrier:

5) Install DTM to your PC

6) Install (also to your PC), the device OS package

7) Start the organizer configuration over:
  • KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager

Hopefully that will get things going again.

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